If a customer is not happy with their purchase they may obtain a full refund or exchange within 3 working days of receiving the products. Sale items and made to order items are final and cannot be exchanged or refunded. New season kaftans can only be exchanged within 3 days of receiving them, discounted kaftans are final and cannot be exchanged or refunded.
Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.
Your refund will be credited to the original purchaser's Payment card and will exclude shipping costs, which we deduct to cover the cost of our collection service.
Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.
All returns should be sent back in their original packaging. Please ensure when returning the parcel that the packaging is properly protected.
We accept Visa and Mastercard payments only. Mada and Amex are currently not accepted.
All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.
We ship using DHL Express
Once your order is shipped you will receive an email containing tracking information.
Delivery Period (from when the order is shipped)
Saudi Arabia: 1-2 working days
GCC: 3-5 working days
Rest of the World: 5-7 working days
We process and ship all our orders 5 days a week, with the exception of Fridays & Saturdays and Saudi Arabia Public Holidays.