What are your size measurements?
- All our pieces are measured in French. Sizes from our main line “Razan Alazzouni” range from 32F - 44F.
- Can you custom size ready-to-wear pieces?
- Custom sizes are only made for the couture Razan Alazzouni line.
- Where are the pieces manufactured?
- Each piece is hand embroidered and manufactured by our professional team in our local atelier located in Al-Khobar, Saudi Arabia.
- How long does shipping take?
- Once you receive an order confirmation, it takes 2-3 business days within the GCC region and 4-7 business days to ship worldwide (UK, USA , Europe, Australia and Asia).
- How many days does it take to process an order?
- At any time you email us with an order inquiry, you should receive an order form within 2 business days.
Once you submit the form with details of your order, our dedicated team will get back to you with the time it will take depending on season and merchandise availability.
- Can customers place orders by phone?
- All orders must be placed through our online website. Please be assured that your personal information is kept private and confidential and will not be shared with a third party.
- Methods of Payment
- Payement is done by bank transfer.
- Returns and Exchange Policy for Online Orders
- Razan Alazzouni wants to ensure each customer’s complete satisfaction. All items are checked for faults before they are shipped. Should you receive an item that is not in perfect condition or not in the size you requested, please contact us for immediate exchange.
- There is no charge to exchange items for a different size, however exchanges are based on item and size availability. Please note that merchandise must be unworn with tags attached and in new condition in order to be exchanged.
- All sales are final. We do not offer refunds on full-priced and sale items.
- *Please note that the above exchange policy does not apply to Threads by Razan Alazzouni. Pieces from the Threads collection are limited in stock and should be altered at your discretion so you choose.